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Support

itsupportRemote & On-site Support

Remote Support

Get fast, friendly, expert help and technical support for your IT network. Speak to a technical expert with fast response times and worldwide support available.

On-site Support

Our Comprehensive 24/7 on-site support – without the costs of full time IT staff. Flexible contracts give you exactly what you want and when you need it. From routine repairs to complete network installations, EC IT will get the job done – on time and on budget!

mac2Mac and Linux Support from Accredited Professionals

More and more organisations with Windows-based networks have individuals using Mac/Linux desktop and laptop computers, either by choice or because some programs are native to the Mac/Linux operating system.
While many support organisations shy away from this mixed environment, EC IT has developed relationships with Mac and Linux accredited professionals to provide a one-stop-shop that is flexible enough to cope with Windows, Mac and Linux operating systems.

We are happy supporting a mixed Windows, Mac & Linux IT environment.

During our initial audit, or whenever Mac or Linux devices are added to the IT environment of our current clients, we will discuss how best to manage the mixed environment, and how we will be able to work to provide an effective support solution.

We believe that our ‘one-stop-shop’ support for mixed environments is the most effective way of maintaining and managing your IT systems.

Service Agreements

sla

Information Technology is one of the fastest changing sectors in the world today.

Do you have the time and expertise to stay abreast of this on a continuous basis? And if you are trying to, shouldn’t you be spending it on the aspects of your business that you are best at, the reasons why you are in your business in the first place? Or maybe one of your staff looks after it, but not as their main job? So you’re not using them for the reason you hired them? Our approach to Service Contracts or SLA’s (Service Level Agreements) is very simple. We sit down with you and agree with you just how much you would like us to take care of for you.

This often depends upon just how critical the different aspects of your IT system are to your business. How much it would cost to re-enter your data. How much it would cost you in lost productivity if you are sitting waiting to be able to re-connect with the outside world. You want your IT to work. Work properly. Work all the time. So do we.

The better your IT works, the more rewarding the job is for us. The fewer problems you have, the fewer problems we have. All our work is undertaken by Microsoft Certified Engineers.